Course Module

  • 1

    CM1 - Communication in Time of Crisis

    • Introduction

      FREE PREVIEW
    • Lesson 1: Challenges in Communication

    • Lesson 2: Conveying Your Message

    • Lesson 3: Retrain, Refine & Reboot Your Communication

Instructor(s)

National Instructor, IREM® and AMA

SHANNON ALTER, CPM

Shannon Alter is an expert in the management, operations and leasing of shopping centers and office buildings, with over 25 years of experience. She is now taking the leadership strategies she developed and used to other businesses on a global scale, helping leaders improve in three critical areas: employee engagement, employee retention and client retention. From increasing client and customer satisfaction to developing successful marketing solutions to creating and retaining exceptional teams, Shannon’s programs have been used throughout the United States and internationally by organizations of all sizes. She has created and developed property and asset management departments for a developer, an anchor retail tenant and a 1031 syndicator, both regionally and nationally, overseeing a 35 million square foot portfolio. Her experience includes the leadership role of Regional Vice President for a nationwide community management company with over 180 branch offices. Shannon is a CPM ® (Certified Property Manager®) and National Instructor for both the Institute of Real Estate Management (IREM®) and the American Management Association (AMA). She has trained professionals both nationally and internationally, including courses in Russia, India, Ukraine, the Republic of Georgia, Canada, China, South Korea and South Africa. She has held the volunteer position of Regional Vice President for IREM. Working with 2,500 members in California and Hawaii. Shannon is a Past President of IREM Orange County. She is the author of two books, “Say it With Success: Foolproof Ways to Enhance your Presentation Skills” and “Strategies for Working With Small Tenants”, leadership white papers and numerous industry articles, including a long-time column for the Journal of Property Management.